Frequently Asked Questions
Everything you need to know about shopping with ULTIMAL
How can I track my ULTIMAL order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Return Center to initiate a request for a refund or size exchange.
Do you ship internationally?
Yes, ULTIMAL ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I ensure I'm ordering the right size?
Every product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to your favorite fitting garments for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At ULTIMAL, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.